Service Satisfaction Software

Custom software development and custom software solutions are created entirely based on the requirements and specifications provided by the customer.

With Gusto Service Satisfaction Software, a comprehensive business automation system will be established. It covers technical service management, user panel, surveys, gift selection, lottery system, main administrator, sub-administrators, technical service users, and general users, along with detailed reporting capabilities.

Modules and Applications Included in the Service Satisfaction Software:

Admin Module:

• Full control over the system

• Ability to create authorized service centers

• Update and delete created service centers

• Track consignments within the service center (if needed)

• View real-time operations performed at service centers

• Generate reports on service operations

• Monitor service operations through graphical data

• Access statistical information about service activities

• Report customer requests and complaints

• Archive created service forms

• View any archived service form when needed

• Generate reports by category

• Generate reports by products

• Track how often a customer comes in for service regarding a specific product

• View customers’ service plans

• Monitor service center occupancy rates

• Create and publish surveys

• Update published surveys

• View survey results in real-time

• Report survey results

• Monitor survey results via graphical reports

• Automatically create a lottery system for customers who fill out surveys

• List winners and backup winners

• Create a points-based gift system

• Set and update a percentage rate for gift points

• Create and update a gift list

• Access and report the products selected by customers

• Access the list of all customers

• Send SMS messages through the Gusto SMS system

Sub-User Service Module:

• Log into the system with a username and password

• Follow up on appointments entered by customers

• Fill out the service form requested by headquarters

• Upload photos if needed

• Upload completed forms through the system

Customer Module:

• Fill out surveys regarding the service after service completion

• Submit requests, complaints, or suggestions at any time

• Create an account with a username and password

• Optionally register via Facebook

• View service history and past service operations

• Track warranty periods for purchased products

• Request products using points earned

• Request a service appointment